Toshiba 11 fault code

Toshiba air conditioning

What the Toshiba 11 fault code means, from the manufacturer's own service literature, and the UK models it applies to.

What it means

Indoor fan motor fault

Block 00 (indoor PCB). Indoor fan motor failure, locked rotor, short-circuit or disconnection — or its drive circuit on the indoor PCB. Everything stops.

Safety: Isolate before working near the fan — it can restart without warning.

Source: Toshiba service manual SVM-19001-3 (Seiya) / SVM-20015-4 (Shorai Edge) §11-4, Table 11-4-1

UK models this code applies to

Tap yours to open 11 on that machine.

Wall-mounted50

RAS-18E2KVG-E / RAS-18E2AVG-E RAS-077SKV-E7 / RAS-077SAV-E6 RAS-107SKV-E7 / RAS-107SAV-E6 RAS-137SKV-E7 / RAS-137SAV-E6 RAS-167SKV-E7 / RAS-167SAV-E5 RAS-B05E2KVG-E / RAS-05E2AVG-E RAS-B05S4KVG-E / RAS-05E2AVG-E RAS-B07E2KVG-E / RAS-07E2AVG-E RAS-B07P2KVSG-E / RAS-07P2AVSG-E RAS-B07P2KVSGB-E / RAS-07P2AVSG-E RAS-B07S4KVG-E / RAS-07E2AVG-E RAS-B10E2KVG-E / RAS-10E2AVG-E RAS-B10J2KVSG-E / RAS-10J2AVSG-E RAS-B10N4KVRG-E1 / RAS-10J2AVSG-E1 RAS-B10P2KVSG(B)-E / RAS-10P2AVSG-E RAS-B10S4KVG-E / RAS-10E2AVG-E RAS-B13E2KVG-E / RAS-13E2AVG-E RAS-B13J2KVSG-E / RAS-13J2AVSG-E RAS-B13N4KVRG-E / RAS-13J2AVSG-E1 RAS-B13P2KVSG(B)-E / RAS-13P2AVSG-E RAS-B13S4KVG-E / RAS-13E2AVG-E RAS-B16E2KVG-E / RAS-16E2AVG-E RAS-B16J2KVSG-E / RAS-16J2AVSG-E RAS-B16N4KVRG-E / RAS-16J2AVSG-E1 RAS-B16P2KVSG(B)-E / RAS-16P2AVSG-E RAS-B16S4KVG-E / RAS-16E2AVG-E RAS-B18G3KVSG-E / RAS-18J2AVSG-E1 RAS-B18G3KVSGB-E / RAS-18J2AVSG-E1 RAS-B18J2KVSG-E / RAS-18J2AVSG-E RAS-B18P2KVSG(B)-E / RAS-18P2AVSG-E RAS-B18S4KVG-E / RAS-18E2AVG-E RAS-B22G3KVSG-E / RAS-22J2AVSG-E1 RAS-B22G3KVSGB-E / RAS-22J2AVSG-E1 RAS-B22P2KVSG(B)-E / RAS-22P2AVSG-E RAS-B24G3KVSG-E / RAS-24J2AVSG-E1 RAS-B24G3KVSGB-E / RAS-24J2AVSG-E1 RAS-B24J2KVG-E / RAS-24J2AVG-E RAS-B24J2KVSG-E / RAS-24J2AVSG-E RAS-B24P2KVSG(B)-E / RAS-24P2AVSG-E RAS-B24S4KVG-E / RAS-24E2AVG-E RAS-M05G3KVSG-E RAS-M05G3KVSGB-E RAV-GM1101KRTP-E / RAV-GP1101AT-E · RAV-GP1101AT8-E RAV-HM901KRTP-E / RAV-GM901AT(J)P-E RAV-RM561KRTP-E RAV-RM801KRTP-E RAV-SM307KRTP-E RAV-SM407KRTP-E RAV-SM566KRT-E RAV-SM806KRT-E

Cassettes17

RAS-M10S4MUVG-E RAS-M13S4MUVG-E RAS-M16S4MUVG-E RAV-GM561UT-E RAV-GM801UT-E RAV-GM1101UT-E / RAV-GP1101AT-E RAV-GM1401UT-E / RAV-GP1401AT-E RAV-HM901UTP-E / RAV-GM901AT(J)P-E RAV-HM1101UTP-E RAV-HM1401UTP-E RAV-HM1601UTP-E / RAV-GM1601ATP-E · RAV-GM1601ATJP-E · RAV-GM1601AT8P-E · RAV-GM1601AT8JP-E RAV-RM561MUT-E RAV-RM561UTP-E RAV-RM801UTP-E RAV-RM1101UTP-E / RAV-GP1101AT-E · RAV-GP1101AT8-E RAV-RM1401UTP-E / RAV-GP1401AT-E · RAV-GP1401AT8-E RAV-RM1601UTP-E / RAV-GP1601AT8-E

Ducted10

RAV-HM901BTP-E / RAV-GM901AT(J)P-E RAV-HM1101BTP-E RAV-HM1401BTP-E RAV-HM1601BTP-E / RAV-GM1601ATP-E · RAV-GM1601ATJP-E · RAV-GM1601AT8P-E · RAV-GM1601AT8JP-E RAV-RM561BTP-E RAV-RM561SDT-E / RAV-GP561ATP-E · RAV-GP561ATW-E RAV-RM801BTP-E RAV-RM1101BTP-E / RAV-GP1101AT-E · RAV-GP1101AT8-E RAV-RM1401BTP-E / RAV-GP1401AT-E · RAV-GP1401AT8-E RAV-RM1601BTP-E / RAV-GP1601AT8-E

Ceiling suspended10

RAV-HM401CTP-E RAV-HM901CTP-E / RAV-GM901AT(J)P-E RAV-HM1101CTP-E RAV-HM1401CTP-E RAV-HM1601CTP-E RAV-RM561CTP-E RAV-RM801CTP-E RAV-RM1101CTP-E / RAV-GP1101AT-E · RAV-GP1101AT8-E RAV-RM1401CTP-E / RAV-GP1401AT-E · RAV-GP1401AT8-E RAV-RM1601CTP-E / RAV-GP1601AT8-E

Floor-standing4

RAV-RM561FT-EN RAV-RM801FT-EN RAV-RM1101FT-EN / RAV-GP1101AT-E RAV-RM1401FT-EN / RAV-GP1401AT-E

Indoor and outdoor pairs1

RAS-077SKV-E6 / RAS-077SAV-E6

Outdoor units94

RAS-2M10G3AVG-E RAS-2M14G3AVG-E RAS-2M18G3AVG-E RAS-3M18G3AVG-E RAS-3M26G3AVG-E RAS-4M27G3AVG-E RAS-5M34G3AVG-E RAS-107SAV-E6 RAS-137SAV-E6 RAS-167SAV-E5 RAV-GM301ATP-E RAV-GM303ATJP-E RAV-GM303ATP-E RAV-GM401ATP-E RAV-GM403ATP-E RAV-GM561ATJP-E RAV-GM561ATP-E RAV-GM561ATP-E1 RAV-GM563ATP-E RAV-GM703ATP-E RAV-GM703ATP-TR RAV-GM801ATJP-E RAV-GM801ATP-E RAV-GM803ATP-E RAV-GM803ATP-TR RAV-GM903ATP-E RAV-GM1101AT8P-E RAV-GM1101ATJP-E RAV-GM1101ATP-E RAV-GM1103AT8P-E RAV-GM1103ATP-E RAV-GM1401AT8P-E RAV-GM1401ATJP-E RAV-GM1401ATP-E RAV-GM1403AT8P-E RAV-GM1403ATP-E RAV-GM1603AT8P-E RAV-GM1603ATP-E RAV-GM2241AT8-E RAV-GM2241AT8-E1 RAV-GM2243AT8P-E RAV-GM2801AT8-E RAV-GM2801AT8-E1 RAV-GM2803AT8P-E RAV-GP563ATP-E RAV-GP703ATP-E RAV-GP803ATP-E RAV-GP1103AT8P-E RAV-GP1103ATP-E RAV-GP1401AT-E1 RAV-GP1403AT8P-E RAV-GP1403ATP-E RAV-GP1603AT8P-E RAV-GP1603ATP-E RAV-GV561ATP-E RAV-GV801ATP-E RAV-GV1101AT8P-E RAV-GV1101ATP-E RAV-GV1401AT8P-E RAV-GV1401ATP-E RAV-GV1601AT8P-E RAV-GV1601AT8P-E1 RAV-GV1601ATP-E RAV-SM80ATP-E RAV-SM304ATP-E RAV-SM404ATP-E RAV-SM564ATP-E RAV-SM804ATP-E RAV-SM1104AT8P-E RAV-SM1104AT8P-E1 RAV-SM1104ATP-E RAV-SM1104ATP-E1 RAV-SM1404AT8P-E RAV-SM1404ATP-E RAV-SM1404ATP-E1 RAV-SM1603AT-E RAV-SM1603AT-E1 RAV-SM2244AT8-E RAV-SM2246AT8-E RAV-SM2804AT8-E RAV-SM2806AT8-E RAV-SP404ATP-E RAV-SP564ATP-E RAV-SP804ATP-E RAV-SP1104AT-E RAV-SP1104AT-E1 RAV-SP1104AT8-E RAV-SP1104AT8-E1 RAV-SP1404AT-E RAV-SP1404AT-E1 RAV-SP1404AT8-E RAV-SP1404AT8-E1 RAV-SP1604AT8-E RAV-SP1604AT8-E1

Other models30

11 on these comes from each model's own manual, which may not match the meaning above — tap yours to read it.

Wall-mounted32

RAS-05BKV-E / RAS-05BAV-E RAS-07BKV-E / RAS-07BAV-E RAS-10BKV-E / RAS-10BAV-E RAS-10G2KVP-E / RAS-10G2AVP-E RAS-13BKV-E / RAS-13BAV-E RAS-13G2KVP-E / RAS-13G2AVP-E RAS-16BKV-E / RAS-16BAV-E RAS-16G2KVP-E / RAS-16G2AVP-E RAS-18J2KVG-E / RAS-18J2AVG-E RAS-24E2KVG-E / RAS-24E2AVG-E RAS-B05J2KVG-E / RAS-05J2AVG-E RAS-B07G3KVSG-E / RAS-07J2AVSG-E1 RAS-B07G3KVSGB-E / RAS-07J2AVSG-E1 RAS-B07J2KVG-E / RAS-07J2AVG-E RAS-B10G3KVSG-E / RAS-10J2AVSG-E1 RAS-B10G3KVSGB-E / RAS-10J2AVSG-E1 RAS-B10J2KVG-E / RAS-10J2AVG-E RAS-B10N3KV2-E1 / RAS-10N3AV2-E1 RAS-B10N3KVP-E / RAS-10N3AVP-E RAS-B10S4KVPG-E / RAS-10S4AVPG-E RAS-B13G3KVSG-E / RAS-13J2AVSG-E1 RAS-B13G3KVSGB-E / RAS-13J2AVSG-E1 RAS-B13J2KVG-E / RAS-13J2AVG-E RAS-B13N3KV2-E1 / RAS-13N3AV2-E1 RAS-B13N3KVP-E / RAS-13N3AVP-E RAS-B13S4KVPG-E / RAS-13S4AVPG-E RAS-B16G3KVSG-E / RAS-16J2AVSG-E1 RAS-B16G3KVSGB-E / RAS-16J2AVSG-E1 RAS-B16J2KVG-E / RAS-16J2AVG-E RAS-B16N3KV2-E1 / RAS-16N3AV2-E RAS-B16N3KVP-E / RAS-16N3AVP-E RAS-B18S4KVPG-E / RAS-18S4AVPG-E

Ducted10

RAS-M07G3DV-E RAS-M07U2DVG-E RAS-M10G3DV-E RAS-M10U2DVG-E RAS-M13G3DV-E RAS-M13U2DVG-E RAS-M16G3DV-E RAS-M16U2DVG-E RAS-M22U2DVG-E RAS-M24U2DVG-E

Floor consoles3

RAS-B10J2FVG-E / RAS-10J2AVSG-E1 RAS-B13J2FVG-E / RAS-13J2AVSG-E1 RAS-B18J2FVG-E / RAS-18J2AVSG-E1

Multi-split outdoor units13

RAS-2M10U2AVG-E RAS-2M14S3AV-E RAS-2M14U2AVG-E RAS-2M18S3AV-E RAS-2M18U2AVG-E RAS-3M18S3AV-E RAS-3M18U2AVG-E RAS-3M26S3AV-E RAS-3M26U2AVG-E RAS-4M27S3AV-E RAS-4M27U2AVG-E RAS-5M34S3AV-E RAS-5M34U2AVG-E

Outdoor units14

RAS-07BAV-E RAS-10BAV-E RAS-10G2AVP-E RAS-10N3AV2-E1 RAS-10N3AVP-E RAS-13BAV-E RAS-13G2AVP-E RAS-13N3AV2-E1 RAS-13N3AVP-E RAS-16BAV-E RAS-16G2AVP-E RAS-16N3AV2-E RAS-16N3AVP-E RAS-18N3AV2-E

Now the harder half: proving what caused it

11 names a symptom, not a root cause. In the app, the same code opens a guided investigation: what to measure first, the expected values for your exact model, and an honest verdict — including “nothing in this machine is broken” when that's what the readings say.

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