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Toshiba 21 fault code

Toshiba air conditioning

What the Toshiba 21 fault code means, from the manufacturer's own service literature, and the UK models it applies to.

What it means

Outdoor return signal stops (with TE/TC high temperature)

Block 03. As 07, but recorded after 11 detections, and the manual adds a high TE/TC temperature cause — TE in cooling, TC in heating. That points at heat-exchanger fouling rather than a purely electrical fault.

Safety: Safe isolation before opening terminal covers — mains present on the interconnect.

Source: Toshiba service manual SVM-19001-3 (Seiya) / SVM-20015-4 (Shorai Edge) §11-4, Table 11-4-1

UK models this code applies to

Tap yours to open 21 on that machine.

Wall-mounted58
RAS-10G2KVP-E / RAS-10G2AVP-ERAS-13G2KVP-E / RAS-13G2AVP-ERAS-16G2KVP-E / RAS-16G2AVP-ERAS-18E2KVG-E / RAS-18E2AVG-ERAS-077SKV-E7 / RAS-077SAV-E6RAS-107SKV-E7 / RAS-107SAV-E6RAS-137SKV-E7 / RAS-137SAV-E6RAS-167SKV-E7 / RAS-167SAV-E5RAS-B05E2KVG-E / RAS-05E2AVG-ERAS-B05S4KVG-E / RAS-05E2AVG-ERAS-B07E2KVG-E / RAS-07E2AVG-ERAS-B07G3KVSG-E / RAS-07J2AVSG-E1RAS-B07G3KVSGB-E / RAS-07J2AVSG-E1RAS-B07P2KVSG-E / RAS-07P2AVSG-ERAS-B07P2KVSGB-E / RAS-07P2AVSG-ERAS-B07S4KVG-E / RAS-07E2AVG-ERAS-B10E2KVG-E / RAS-10E2AVG-ERAS-B10N3KV2-E1 / RAS-10N3AV2-E1RAS-B10N3KVP-E / RAS-10N3AVP-ERAS-B10P2KVSG(B)-E / RAS-10P2AVSG-ERAS-B10S4KVG-E / RAS-10E2AVG-ERAS-B13E2KVG-E / RAS-13E2AVG-ERAS-B13N3KV2-E1 / RAS-13N3AV2-E1RAS-B13N3KVP-E / RAS-13N3AVP-ERAS-B13P2KVSG(B)-E / RAS-13P2AVSG-ERAS-B13S4KVG-E / RAS-13E2AVG-ERAS-B16E2KVG-E / RAS-16E2AVG-ERAS-B16G3KVSG-E / RAS-16J2AVSG-E1RAS-B16G3KVSGB-E / RAS-16J2AVSG-E1RAS-B16J2KVSG-E / RAS-16J2AVSG-ERAS-B16N3KV2-E1 / RAS-16N3AV2-ERAS-B16N3KVP-E / RAS-16N3AVP-ERAS-B16N4KVRG-E / RAS-16J2AVSG-E1RAS-B16P2KVSG(B)-E / RAS-16P2AVSG-ERAS-B16S4KVG-E / RAS-16E2AVG-ERAS-B18G3KVSG-E / RAS-18J2AVSG-E1RAS-B18G3KVSGB-E / RAS-18J2AVSG-E1RAS-B18P2KVSG(B)-E / RAS-18P2AVSG-ERAS-B18S4KVG-E / RAS-18E2AVG-ERAS-B22G3KVSG-E / RAS-22J2AVSG-E1RAS-B22G3KVSGB-E / RAS-22J2AVSG-E1RAS-B22P2KVSG(B)-E / RAS-22P2AVSG-ERAS-B24G3KVSG-E / RAS-24J2AVSG-E1RAS-B24G3KVSGB-E / RAS-24J2AVSG-E1RAS-B24J2KVG-E / RAS-24J2AVG-ERAS-B24J2KVSG-E / RAS-24J2AVSG-ERAS-B24P2KVSG(B)-E / RAS-24P2AVSG-ERAS-B24S4KVG-E / RAS-24E2AVG-ERAS-M05G3KVSG-ERAS-M05G3KVSGB-ERAV-GM1101KRTP-E / RAV-GP1101AT-E · RAV-GP1101AT8-ERAV-HM901KRTP-E / RAV-GM901AT(J)P-ERAV-RM561KRTP-ERAV-RM801KRTP-ERAV-SM307KRTP-ERAV-SM407KRTP-ERAV-SM566KRT-ERAV-SM806KRT-E
Cassettes17
Ducted20
Ceiling suspended10
Floor consoles1
Floor-standing4
Indoor and outdoor pairs1
Outdoor units97
Other models30

21 on these comes from each model's own manual, which may not match the meaning above — tap yours to read it.

Now the harder half: proving what caused it

21 names a symptom, not a root cause. In the app, the same code opens a guided investigation: what to measure first, the expected values for your exact model, and an honest verdict — including “nothing in this machine is broken” when that's what the readings say.

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