Fujitsu General 12 fault code

What it means

Wired remote controller communication error

The indoor unit has lost communication with the wired remote controller.

Safety: Safe isolation, then TREAT THE DC LINK AS LIVE. The electrolytic capacitors hold a lethal charge after the supply is off. Discharge through a resistor across the + and − terminals (Gree specifies approx. 100 Ω 20 W, Toshiba approx. 100 Ω 40 W) and confirm with a meter on DC before touching the board. Never short the terminals with a screwdriver.

UK models this code applies to

From the Fujitsu General service literature we hold (Fujitsu General ASEH07/09/12/14KMCG service manual (official UK webstore), error-code table + troubleshooting; cross-checked against SR_AS092EF_01. All 23 codes verified model-specific 2026-07-16.) — not a scraped list.

Now the harder half: proving what caused it

12 names a symptom, not a root cause. In the app, the same code opens a guided investigation: what to measure first, the expected values for your exact model, and an honest verdict — including “nothing in this machine is broken” when that's what the readings say.